Forum Team Options. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Browse Virgin Media Virgin. Virgin Media; My Virgin Media; Shop;. Plug the cables into the hub. Home Phone. Re: No Virgin Media wall socket internally. Whichever is the most suitable. I'm a Very Insightful Person, I'm. 4 weeks ago. Failing this. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Home Phone. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. 2 weeks ago - last edited 2 weeks ago. Next, connect the power cable. Entertain me; Broadband Deals. 0 Kudos. VM BB TV Landline. Trace any cables coming out of it and check the ends of them. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. - 5250024Options. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Home Phone. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No Virgin Media wall socket on 19-10-2022 08:24. Virgin Media; My Virgin Media. Options. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. You need a small spanner to remove this. The cable in the second picture is the one you need to connect too. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I have signed up as a new user for Virgin Fibre. Hi, im writing this as a last resort, as customer service has been woeful. The internal wall boxes are mostly oblong. My Virgin Media Hub 3 just came in but realised need a socket wall installed. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. So yes, following many takeovers, this is now your Virgin Media connection. I have been given other details for the account such as the account number/area code and. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. hi. 2: Seeker. Check service status. Push the white cable with the black label into the Hub. My problem, like many others is the main phone line is in one room and the hub in another. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Sign in . He could see the set up I already had. Hi i have received my broadband package but i don't have virgin media socket in the wall. Problem solved? Click to. We have the quickstart pack but sadly cannot get broadband set up and working. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. There should be a wall mounted box somewhere inside that has an F socket on it. All the wall sockets I can see are for BT. 283; 37; 57; stabilo00. Virgin Media don’t do any Fibre connections to inside the house. Connect the new TV box. No, the ethernet cable is for a wired device if you have one. There is no way I can insert the isolator cable into the - 5223924. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. VM BB TV Landline. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. 0 Kudos Reply. Either way. Account -. Or you may be quicker than average! You won’t be involved the whole time. Tudor. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Manage Your Account. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 28-10-2022 17:29. Browse Virgin Media Virgin Media Community. I have virgin media 1ghz. We have tried plugging it into the only box we found it would fit but no luck. Everything is converted to specialised triple screened coaxial cable. But I have actually managed to get through to the technical team over chat. Browse Virgin Media Virgin Media Community. Account - Cable. 2. Stream from Virgin Media. Options. . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Browse Virgin Media Virgin Media Community. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. We would like to show you a description here but the site won’t allow us. Entertain me; Broadband Deals. Sorry to hear of the install delay caused by the wall. Socket should be on the underside. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. We also don’t have an Ethernet point only an old BT outreach 5C box. Hey Juanr, thank you for. The Openreach sockets do not work for Virgin Media. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 0800 052 1734-----Damaged Wall socket. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Tudor. I don't work for Virgin Media. Manage Your Account. Jan 14, 2022. vintageclaret. Would I be able. We would like to show you a description here but the site won’t allow us. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. I. Or call and get a manned install if you really want a wall socket installed. Back a step. Virgin Media Wall Socket. Broadband. The hub got delivered on time as promised. 2 weeks ago - last edited 2 weeks ago. I need an engineer. First picture is telephone socket which is now not used. You need a small spanner to remove this. Sorry to see that you have been having issues with connecting your equipment. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Managing Your Account - Cable. Is it necessary to plug the cable to socket for having wifi, if so what can I. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. 0. I end up calling and the person on the phone said its been - 5401028. My Virgin Media App. thanks - 5353271. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. My Virgin Media App. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The OUT terminal from the Technetix isolator has a terminator cap on it. The house is a new build, there's no lead in the paint, no aquarium or anything like that. . There is a cable on the right of the box coming from the outside. --. Virgin Media; My Virgin Media;. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If it is a loose cable only, you will need one of these to connect the Quickstart cable. We have tried plugging it into the only box we found it would fit but no luck. Go to solution. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. on 17-09-2022 22:50. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. The cable going in will be a double. Please there is no virgin media wall socket and I don't know how to go about the installation. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Mobile Your Account. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. . No virgin media wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. One of them was Telewest. 0. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). I only have a BT master socket, and then a TV aerial socket. Subscribe to RSS Feed; Mark Topic as New;. My router does now provide internet but the light is always yellow and it. RedTomato said: I removed my Virgin cable about a month ago. Not all properties have a socket. Browse. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Learn more. on 05-04-2023 09:20. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. You need to go outside and locate the brown or grey omnibox on the wall. Awful first impressions of Virgin Media. . I'm a Very Insightful Person, I'm here to share. Can you help me please. . Even though you had the cable there previously you don't have the isolator anymore and will need to have one. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Not able to set up my broadband. Manage Your Account. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. We can certainly look to get an engineer booked in for you. No wall socket. Explain what needs to be done and book an engineer visit. You should be able to do it on a call to CS. I am trying to set up our wifi. Options. You only need to go into modem mode for a few minutes while you run the tests. The box does however have a hole in. But I have no Virgin Media Wall socket in my - 5339557. Wow. Forum Team Options. Live TV uses co-ax cables. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I have looked everywhere but can't seem to find one. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. - 5156775. Had arranged self-install as per suggestion from VM. It has two outputs on the left of the wall box. For a wires-free alternative, you could use a cordless phone setup. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. I don’t seem to have a Virgin Media Wall socket in my house. Turn on and start the hub. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. My Virgin Media App. Plug into the Hub. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. If you can get Quickstart, you can choose one of two delivery options. Joining in. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. If possible, I would like to get rid of this rather ugly white. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. No vm wall socket. Flag for a moderator; on 20-07-2023 13:38. Vonage 2nd line. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Stay safe online. It should work ok. Broadband and phone deals. Browse Virgin Media Virgin Media Community. 168. Unscrew the white cable with the black collar. Manage Your Account. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Stay safe online. #1. Looks like the pin has come out from an old termination cap. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Any ideas - 5381439. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Hi, I just received my hub. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. If your not a virgin media customer then nothing. . -a power cable for the hub's adapter. 0 Kudos Reply. on 27-01-2023 17:22. Connect the Hub’s power cable with the blue tab. Will an engineer h. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos. Account - Mobile. Call the pre-installation and delivery team on 0800 052 1734. However, I do not have any of the specified wall sockets available. com on 15-02-2022 10:03. The wall socket is - 5109379. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. The OUT terminal from the Technetix isolator has a terminator cap on it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Don't touch it. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Back a step. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. There is a long wire and plastic boxes. Need a Virgin Media Wall Socket Go to solution. Options. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. You have at least tested the ringing capacitor issue in the diagnostic process. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. there is brown box outside but the cables are not coming in . The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Networking and WiFi. Check outside for the omnibox (brown or grey) and trace the cables to the inside. #12. Give the pre-installs team a call on 0800 052 1734. RedTomato said: I removed my Virgin cable about a month ago. Even sitting in the room above the router, the WiFi was dreadful. I don't work for Virgin Media. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. My pc is uptaris with my wife card i get about 300-400. Learn more. The problem is the Hub is in my Study and the - 4964746. but I believe if the system has allowed self install VM has been installed in the past . In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Vonage 2nd line. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Tudor. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Joining in Options. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Security matters. Broadband Deals. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. on 05-09-2023 20:36. 6. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. My Virgin Media App. A TV360 box requires 3 connections. I don't have a Virgin wall socket. I would get virgin to do it. Virgin offers self-install to properties that have recently had a service. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. @umerarifkhan11 wrote:. I'm a Very Insightful Person, I'm here to share knowledge. Its a flat £25 charge to move the connection points and rebalance power levels. 7; 0; 0; CoachDanny. Wall socket. Virgin Media; My Virgin Media; Shop;. Push fit the VM-supplied lead onto the socket. Had my kit sent to a home we’ve just moved into. The website is not even remotely helpful with this issue. Hi team. Sign in . Thanks . Account - Mobile. That looks like a Sky dish cable. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Virgin Media Community. VM BB TV Landline. But I have actually managed to get through to the technical team over chat. When I proceeded to set up my Hub 3 I quickly realised that. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Stay safe online. There are two empty wall sockets but the cable doesn’t fit into either. Call the Pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Learn more. However, I do not have any of the specified wall sockets available. Broadband deals. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Virgin Phone Switchover. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. No wall socket. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Choose the best spot for your wifi hub. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos Reply. Account - Mobile. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Account - Cable. VM. Stay safe online. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. No virgin wall socket in my house. Virgin Phone Switchover. You won't be able to convert as Virgin Media use a different infrastructure network to BT. We would like to show you a description here but the site won’t allow us. I have received my quick start-up kit. Thank you. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. The openreach socket can take a landline cable or an ethernet cable. Hi Virgin Media, I'm also having the exact same problem. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Don’t have a virgin media wall socket; Options. I don't see a Virgin Media Wall Socket anywhere in. I think there’s something missing to the Virgin Media wall socket in my flat. Hi @bingoman000. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Subscribe to RSS Feed;. on 22-10-2022 20:58. Virgin Media; My Virgin Media; Shop;.